Terms & Conditions

By requesting, accepting, paying for, or making use of any services or products provided by Sautech (Pty) Ltd (“Sautech”), the client (“Client”) agrees to be bound by these Terms and Conditions.

Acceptance applies whether agreement is concluded verbally, electronically, via email, WhatsApp, other messaging platforms, signature, or conduct. Continued use of services constitutes acceptance of the latest version published on our website.

All payments outlined in this agreement are to be made in three consecutive, equal instalments.

Software Licensing: All software licences associated with this agreement will become the property of the Client upon completion of this agreement. Licences cannot be transferred between machines.

Ownership: All items covered by this agreement will remain the property of Sautech until the agreement is fulfilled, at which point ownership will transfer to the Client.

Insurance:The Client agrees to fully and comprehensively insure all items specified in this agreement throughout its duration under the Client's current insurance policy. Sautech reserves the right to request proof of this insurance at its sole discretion.

Cancellation:This agreement cannot be terminated before the cancellation date specified under “Contract Duration.”

Default: If the Client fails to make any payment on time, they will be considered in default. In this case, Sautech reserves the right to demand immediate payment of the entire remaining unpaid balance without further notice. If the full amount is not paid by the final payment due date, Sautech will charge interest on the unpaid balance at a rate of 15% per annum.

In the event that any items or assets covered by this agreement are damaged, lost, or stolen, the Client agrees to:

• Replace the items according to industry standards at the time of loss, with either the same or newer models as listed in this agreement.
• Notify Sautech immediately of the event or incident.
• Report the incident to the South African Police Service (SAPS) if necessary.
• Obtain approval from Sautech for the proposed replacement items.

All customer data remains the property of the customer at all times.

While Sautech may host, manage, secure, monitor, back up or otherwise provide services relating to customer systems and data, the customer remains ultimately responsible for:

• The accuracy and legality of data stored.
• Data retention requirements.
• Regulatory compliance obligations.
• User access management.
• Information classification.
• Security policies and procedures.

Managed services do not transfer responsibility for customer data or compliance obligations to Sautech.

Sautech may provide backup, replication, archive and disaster recovery services as part of contracted services. While commercially reasonable efforts are made to ensure backup integrity and availability, no backup system can be guaranteed to be error-free, corruption-free or recoverable in all circumstances. Accordingly:

• Successful backup completion does not guarantee successful recovery.
• Recovery times may vary depending on system complexity and incident severity.
• Customers are encouraged to regularly test recovery procedures.
• Sautech shall not be liable for data loss, corruption, incomplete recovery or failed recovery attempts arising from hardware failure, software failure, ransomware, malicious activity, human error, third-party systems or force majeure events.

Customers are responsible for verifying that backup and recovery services meet their business requirements.

Cyber security services reduce risk but do not eliminate risk.

No cyber security solution, firewall, endpoint security product, monitoring platform, vulnerability assessment, penetration test or managed security service can guarantee protection against all threats. Customers acknowledge that:

• Security incidents may still occur.
• Zero-day vulnerabilities may exist.
• Human error remains a significant risk factor.
• Third-party compromises may impact services.
• Cyber criminals continually evolve attack methods.

Sautech provides risk reduction, not risk elimination.

Certain products and services may include access to cyber insurance, cyber warranty or cyber protection programmes. Such benefits shall only apply where:

• Explicitly confirmed in writing by Sautech.
• All programme requirements are met.
• Required security controls remain active and operational.
• The customer complies with all applicable programme conditions.

Marketing material, proposals or discussions shall not constitute automatic inclusion in any cyber insurance or warranty programme. Written confirmation shall prevail. Terms, limits, exclusions and insurer conditions apply.

Where Sautech provides managed services, monitoring, support, security management or infrastructure management, such services do not replace customer governance, management oversight or internal controls. Customers remain responsible for:

• User behaviour.
• Password management.
• Employee awareness.
• Business process controls.
• Regulatory obligations.
• Internal approvals and authorisations.

Managed services supplement customer operations but do not replace them.

Many services depend upon third-party infrastructure and providers including but not limited to:

• Datacentres
• Cloud providers
• Internet Service Providers
• Domain Registrars
• Software Vendors
• Microsoft, Check Point, SentinelOne, N-able and Veeam
• Telecommunications Providers

Sautech shall not be liable for failures, interruptions, outages, delays, breaches or service degradation caused by third-party providers.

Sautech shall not be liable for any failure, interruption, delay or inability to perform obligations resulting directly or indirectly from events beyond its reasonable control. Such events include but are not limited to:

• Natural disasters, floods and fire
• Pandemics
• Labour disputes, civil unrest, war and terrorism
• Government actions
• Power grid failures and load shedding
• Fibre cable theft and telecommunications failures
• Datacentre failures and internet outages
• Cyber warfare and large-scale cyber attacks
• Cloud provider failures

During such events, service levels and recovery objectives may be suspended until normal operations resume.

To the maximum extent permitted by law, Sautech shall not be liable for the following, regardless of cause:

• Loss of profits.
• Loss of revenue.
• Loss of business opportunity.
• Loss of goodwill.
• Loss of anticipated savings.
• Data loss.
• Business interruption.
• Indirect, consequential or special damages.

Sautech's maximum aggregate liability shall not exceed the total fees paid by the customer for the affected service during the preceding three months.

The Client indemnifies Sautech against all claims, losses, or damages arising from:

• Client data or content
• Client actions or omissions
• Breach of these Terms
• Unlawful or negligent use of services

Vulnerability assessments, penetration tests, compliance reviews and security audits represent a point-in-time assessment. Customers acknowledge that:

• New vulnerabilities are continuously discovered.
• Compliance status may change over time.
• Security findings may become outdated.
• Remediation remains the customer's responsibility unless otherwise contracted.

Security testing reduces risk but does not constitute a guarantee of security or compliance.

Sautech reserves the right to suspend or restrict services where:

• Accounts remain overdue.
• Security risks threaten infrastructure.
• Illegal activity is detected.
• Customer actions endanger shared systems.
• Abuse of services occurs.

Emergency suspensions may occur without prior notice where required to protect infrastructure, customers or third-party providers.

Technology services, cyber security services, hosting services and disaster recovery services are provided on a commercially reasonable best-effort basis unless otherwise agreed in a specific written Service Level Agreement. These Terms and Conditions shall be governed by and interpreted in accordance with the laws of the Republic of South Africa.

• Migration and transition support is provided on a best-effort basis only.
• Sautech is not liable for partial or failed migrations, data loss during migration, DNS errors or propagation delays, or extended transition periods.
• Support during transition does not constitute full operational responsibility.

Sautech reserves the right to amend these Terms at any time. The latest version published on the website shall prevail.

This email and any attachments thereto may contain confidential and/or privileged information and is intended solely for the use of the individual or entity to whom it is addressed. If you have received this email in error, please notify the sender immediately by reply email and delete this message from your system. Unauthorised access, disclosure, copying, or distribution of the information contained in this email is prohibited and may be unlawful.

While we make every effort to ensure the accuracy and completeness of the information contained in an email, we cannot guarantee that it is free from errors or omissions. The recipient should verify any information before relying on it, as we are not responsible for any loss or damage that may arise from the use of an email or its contents.

Although emails and any attachments are believed to be free of viruses or other harmful components, the recipient is responsible for ensuring that they are free from such threats. We do not accept liability for any damage caused by any means or methods transmitted by email.

Any quote or proposal provided in an email or any attachments, once accepted by you in writing, electronically, or via email, shall be deemed legally binding and enforceable. By accepting such a quote or proposal, you agree to be bound by the terms and conditions therein.

By communicating with us via email, you consent to the risks associated with electronic communication, including the possibility of delays, errors, and interception by unauthorised parties. Any views or opinions expressed in an email are solely those of the author and do not necessarily represent those of the company.